Uncover 10x issues than were previously known and causing churn and wasting your team's time
Most issues are not crashes or self-set error logs — but to the user they still feel like crashes and freezes. True crashes comprise less than 1% of in-app errors, while error logging primarily finds the errors you are already looking for.
Our mobile app monitoring detects anything that leads to your users leaving your app or having a frozen or sub-optimal experience.
Issue:
→ The CTO looked up a complaining power user, replayed the session, and found the bad network call.
Value: A large jump in bids at an average purchase price over $50 and often over $600!
Embrace partners with you to reprioritize your roadmap by making ROI improving features visible. With a set of real user impacting errors in your hands, you can stop spending time coding on things that just don't matter.
Issue: Consumers were complaining about being unable to access the app and were stuck on the splash screen
→ With Embrace, the head of mobile engineering quickly saw that the startup was frozen because a vendor's location call was not resolving
Value: Over 10% of users could now access the app that weren't able to before
Discover immediate ROI improvements by finding undetected holes in your app and reducing user churn.
Issue: Retention declining via abandonment
→ With Embrace, the product teams found load times so long that to the user the experience was frozen. Specific network calls and video loading logic were identified as the culprit.
Value: 3x videos viewed and higher app engagement and ad revenue
Tired of being told "Your sh&t is broken"?
Use our mobile app analytics to look up the user, identify the problem, get back to sleeping soundly and to coding.
Stop losing money and users for unknown reasons.
Discover immediate ROI improvements while increasing the efficiency of your engineering and customer service.
For every user who complains, 10 walk away silently.
Optimize app performance so you can lower churn and increase LTV. Make your CAC a competitive advantage.
Wasting time trying to reproduce an issue, especially one that probably isn't your code?
Regain that time: look a user up (including yourself!), and send the team a link to the session.
Asking users to reinstall or restart addresses the symptom and not the problem.
Know if the ticket is connectivity, user, or code. Go back to your team with true issues and better respond to your users.
Issue: Users complained that the security video stream for their home was not starting
→ QA identified all 1st party network call errors and timeouts as viewed from each mobile device, and created a roster of all users effected.
→ Customer Service now proactively reaches out before users complain.
Value: Reducing churn and poor ratings means more product sales and fewer customer service tickets
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