Tired of being told "Your sh&t is broken"?
Look up the user, identify the problem, get back to sleeping soundly and to coding
Stop losing money and users for unknown reasons
Discover immediate ROI improvements while increasing the efficiency of your eng and customer service
For every user who complains, 10 walk away silently
Optimize app performance so you can lower churn + increase LTV. Make your CAC a competitive advantage
Wasting time trying to reproduce an issue, especially one that probably isn't your code?
Regain that time: look a user up (including yourself!), and send the team a link to the session
Asking users to reinstall or restart addresses the symptom and not the problem
Know if the ticket is connectivity, user, or code. Go back to your team with true issues and better respond to your users
Insights that Reprioritize your Roadmap
Embrace partners with you to re-prioritize your roadmap by making ROI improving features visible. With a set of real user impacting errors in your hands, Embrace partners with you to re-prioritize your roadmap. Stop spending time coding on things that just don’t matter.
Embrace is the analyst in your pocket. We provide reports and insights with benchmarks. We deep dive into your app to discover users, devices and outliers wherein ROI resides.
Bad Session Tracking
Most issues are not crashes or self-set error logs — but to the user they still feel like crashes and freezes. Crashes are by definition less than 1% of in-app errors, while error logging is set by you and thus self-fulfilling.
Embrace monitors and detects anything that leads to your users leaving your app or having a frozen/sub-optimal experience.
User Session Replay
You cannot solve mobile issues with web and server monitoring methods. Unlike web & server, where a snapshot (stack trace or error log) is all you need to diagnose a problem, in mobile you also need the technical and user events that led up to the snapshot.
Embrace focuses only on mobile and provides a view of the technical details, clicks and views (and not just errors logged) that led up to any specific user's poor experience.
Lookup Individual Users
Every device is a user. To understand who is affected, the priority of an error, and the cause, you must be able to look up any user, view any session and compare good to bad sessions.
Embrace lets you look up any user & any session. We don't sample. You can quickly diagnose user error, connectivity, 3rd party SDKs, or your own code; then proactively discuss & share causes and solutions with your team and your users.
Complete Session Health Indicators for each Release
A single crash metric does not tell the story about the health of your release.
Embrace provides the full picture via KPIs for the entire app and the most important moments in your app. Plus we measure leading indicators to alert you and your team of larger issues, like CPU pegging and session length, before you find out through post-hoc analytics and your users have already left.
Monitor from the perspective of the device and each user:
- Many calls (like timeouts) never reach your servers
- 3rd party calls are not monitored and, when their APIs go down, you are blind
- Your server APIs change; the impact is often only detected when the mobile client breaks
Embrace monitors & alerts to all network calls (1st, CDN and 3rd party). We find all errors & timeouts from the POV of the device (and not the server) and, more importantly, determine whether and how the app was affected.
App Performance Optimization
Purchases taking too long? Startups feel frozen with the spinner (of death)? Images not loading? Users complaining about streams not starting? The age-old adage is true: the faster your app runs, the fewer complaints (and tickets), the higher the purchase conversion, the more content + ads shown, and the prouder the mobile engineer.
Embrace measures the critical areas of your apps for time duration and, most importantly, for whether the user abandoned the app entirely. We give you a list of every user affected and all the probable causes.
Crashes are a commodity & solved.
We wrap your crash reporter or you can use ours, so we can focus on the real issues in your app
All the types of alerts (real-time, daily, and by user), the way you want them (via email or Slack)
Error logging is a feature and not a product.
Set as many logs as you want without volume limits. Empower yourself to solve your hunches & issues
PII data scrubbed or voluntarily set by you. Two-factor auth & single sign-on.
Embrace isn't built for the tail
A mobile device is always on the move. Shouldn't you know whether connectivity changed or ceased within any session?
Customer Service Integrations
Stop telling users to reinstall or restart!
Reduce ticket volume & time spent by knowing exactly what the user experienced and sending actual replays to QA & eng
See actual screenshots whenever Embrace detects an issue. Prove to your team there is a problem & achieve quicker diagnosis
Stitching of Sessions
Sessions don't end on 'background'!
Embrace is the only platform that stitches separate sessions into a single, actual view of your app and how it ran