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Travel & Hospitality

Reduce travel anxiety through better mobile apps

Grow and maximize customer loyalty by seeing every image
error, abandoned booking flow, app stall, and more that gets
you to the real root cause fast, so you can continue to deliver
remarkable app experiences.

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Request a demo

Deliver a first-class experience,
from push notification to check-in

Foreground or background, you need your apps to function on travel day and every moment in between. With a single view of the entire user experience, you can quickly diagnose any issue your travelers encounter and ensure a smooth experience from booking to the check-in counter. With 100% unsampled user session data, you’ll get a high-fidelity look at the entire user experience to identify how image errors, poor network connectivity, and push notifications could all be contributing to booking abandonment and lower average order value that BI and product analytics tools alone cannot discover. Get to the true root cause(s) with the full user journey of every technical and behavioral detail that led to an issue completely out-of-the-box, without cobbling together logs, stack traces, and breadcrumbs.

Handle the crunch of spring
break, the summer rush, and the
holiday season with ease

The busiest days of the year don’t need to bring your apps to a standstill. Handle the highest peaks in traffic and ensure app stability and reliability when it matters most, with high-fidelity data that lets you catch edge cases as they happen. Get real-time proactive alerting and a top-level view across crashes, user terminations, ANRs, errors, and much more when traffic and engagement spike without manually adding in breadcrumbs. Quickly go from customer complaint to complete session detail in seconds with PII-compliant user ID lookups.

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Case Study

BYHOURS used Embrace to reduce
booking time by 75% and increase
overall bookings by 3%

With Embrace, the BYHOURS mobile team can see where negative experiences result in revenue leaks. They can deliver better user experiences by instantly identifying, prioritizing, and solving issues with complete user session data.

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Identify and prioritize issues
that impact revenue with
intelligent groupings and
advanced filtering

There could be dozens of high-priority issues and stack traces to consider when assessing severity. Embrace uses high-fidelity unsampled data to intelligently surface and pinpoint which issues you should focus on based on frequency and common issue attributes like version, methods, architecture, and advanced segments like network requests for your most important user flows.

Visualize mobile data alongside
your other systems and
environments to drive better
development, product, and
marketing decisions

When mobile hotel keys don’t work, a boarding pass won’t scan, or a room image isn’t showing, travelers take notice (and often don’t return). Clearly see non-fatal errors, misbehaving first- and third-party SDKs, and every image error and network call that may be impacting impulse upsells, critical user flows, and total average order value. Use Embrace’s Metrics API, Metrics Forwarding, and out-of-the-box integrations (with Datadog, Grafana, and more) to visualize these mobile insights alongside product and marketing analytics to improve campaign performance and drive more adoption, retention, and revenue.

Additional

Resources

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Embrace is how you make mobile mission-critical.

Understand what people need to fall in love with the things you build.
Go bigger, move faster, and don’t break things. With Embrace.

Request a demo
Try Embrace